This policy governs payments made for consultations, procedures, and related services.
1. Consultation Fees
Consultation payments:
- Are generally non-refundable once consultation is completed
- May be adjusted for valid cancellations per hospital discretion
2. Appointment Cancellations
Refund eligibility may apply when:
- Cancellation is requested within [X hours] before appointment
- Hospital approves the cancellation
Administrative charges may apply.
3. Medical Procedures & Treatments
Payments for procedures or treatments:
- Are subject to clinical scheduling & preparation costs
- May be partially refundable depending on stage of service
Refund decisions are case-specific.
4. Diagnostic & Lab Services
Charges for completed tests or investigations are non-refundable.
5. Emergency & Admission Charges
Emergency care & admission-related charges are typically non-refundable.
6. Refund Processing
Approved refunds:
- Are processed via original payment method
- May take [7–14 business days]
7. Exceptional Circumstances
The hospital reserves the right to handle refunds based on:
- Medical considerations
- Administrative evaluation
- Regulatory obligations